Management are the employees that have all the responsibility in the restaurant, and are those that’s job it is to make sure the restaurant runs efficiently and everyone works together (theoretically). They are the upper class of the restaurant, earning a salary, and being able to buy a new car or afford to eat well. Though management seems like they have it easy, their jobs are quite hectic, and busy. If a worker is having trouble, or creating trouble it is their job to solve it and bring tranquility to the job. A manager must be everywhere at the same time, in the kitchen, the floor, and the ally (where the wait staff picks up their food). Management is held responsible for every action that takes place in the restaurant. For example, there is a rule at the Red Lobster, that no employee can leave the restaurant after closing alone. This means that once the restaurant closes, a worker can only leave with another worker, or in a larger group. This rule has been broken in the past, and not only the employee that left was fired, but also the manager on duty.

The Wait staff of Red Lobster is very much like the typical wait staff that you see at any restaurant, they are flirty, and will only care about their tips. Their attitude to the rest of the employees is only to benefit themselves. They are for the majority blond, slender young college girls who are not the smartest tree on the block. The job of wait staff is to make sure the customer has everything that they need, and that nothing comes before the customer. This creates a major issue with the kitchen staff, that must deal with ever complain and moody wait staff that wants to have their ticket first. And for this reason, every night, there is a battle between the line and each of the wait staff.

The kitchen staff of Red Lobster is made up of different sub-groups. There is the Utility, (dishwashers) the line (cooks), the production (Prep-cooks), and the bakers. The kitchen is the working class of the restaurant. They are the ones who earn a good hourly rate, but they are the hardest workers. They are the ones who have dirty shirts, and each have a good hour of side work at the end of the job. They are dead tired after their shift, as management makes sure that there is only enough workers on each shift to barley get the job done, I mean god forbid that ones life at work should not be stressful to the point of wanting to burn the place down after each shift. But remember at Darden restaurants, its labor before quality and a safe working place. Now I’m not saying that each group has it easy, but no one should have to deal with what the kitchen staff has to deal with at the Red Lobster.

Every employee that works at the Red Lobster has to go through every hurdle and jump through every loop that the corporation pus in front of them. But when it comes time for the management to listen to the complaints that the employees have, all the management has to say is “our job is not easy either.” though this is true, I is the managers job to have the responsibility and maturity to handle the amount of work that is involved in managing. For example the managers do not have to attend first aid class, or be certified in CPR, even though they are leaders in one of the most hazard ridden jobs in the world.

By the end of each shift the employees look at how much work they have done, and the pitiful amount of money they have made, and realize that no matter how hard they work here they will never make enough money to justify running their bodies into the ground.