Listed below are the 12 largest gaps out of the 36 items in the PSOL for Lake Superior College in spring 2009. The difference between importance and satisfaction as rated by the students is known as the gap, which represents the amount of improvement needed in your satisfaction score to bring it up to equal [...]

Although only a slight improvement this year, this continues the year-over-year improvement that can be seen by looking at the average satisfaction scores for the 26 basic items in the PSOL.

For the Noel-Levitz PSOL, there are spaces for 10 customized questions in addition to the 26 standard questions (statements, actually) where students indicate both their levels of importance and satisfaction. Since we give the survey in conjunction with many other MnSCU schools we all use five common statements that get at some of the data [...]

This year for the Noel-Levitz PSOL I tried a different approach with survey incentives. Every student who completed the student satisfaction survey received a 2GB flash drive for their trouble. Since this is the fifth time we have used the survey, I have some pretty good baselines to compare results with, and partly I was [...]