One of the important things to do with your PSOL data is to look at the gaps – the differences between the importance ratings and the satisfaction ratings expressed by the students. You’re always concerned about the larger gaps which indicate where you have significant room for improvement, if it is an item where you [...]

Since we used the PSOL for three years in a row, we are able to study trends and changing attitudes. Of course we’re also looking for evidence of satisfaction increases that might come from improvements in services that we have tried to implement. This post is intended to simply look at the overall changes in [...]