For the PSOL, Noel-Levitz creates five categories from the 26 core items that have both a satisfaction and importance score. Those five categories are:

Academic services (7)
Enrollment services (4)
Institutional perceptions (2)
Instructional services (8)
Student services (5)

In each of these categories, there are two or more questions (indicated in parentheses above) that are combined to create the aggregate [...]

In the previous post I suggested that we needed to compare the demographics of the LSC PSOL students with the students in the peer group to see if there were any significant differences which might make the results not perfectly comparable. My conclusion was that there are several demographic factors where the groups differ, but [...]

I posted recently about our 13-school peer comparison group for the 2006 PSOL and how this would be our best group for benchmarking since they are all two year schools. It is also necessary to look a little deeper to make sure that the respondents are similar so I compared the demographics of the two [...]

On September 13, 2006, I received new data from Noel-Levitz regarding the PSOL (Priorities Survey for Online Learners) that we gave for the third year in a row during spring semester 2006. The data have always been useful but the report received today is the most useful for benchmarking that we have ever received.
Coming [...]